Singapore

Social Safeguards: How Singapore set a new standard in addressing responsible gambling

As Singapore continues to serve as the model for IR development, it has also become one of the current models to address the promotion of responsible gaming measures and casino exclusion policies for its two integrated resorts.

At the time of inception, these cutting-edge initiatives allowed for a different model for individuals to be excluded from the casino, limited the floor size of the facilities, created a publicentity to promote responsible gaming efforts, and created partnerships with operators to work with the government in creating an environment of responsible gaming. It also introduced a casino levy for locals with the option of a daily or yearly fee.

The two operators in the market, Las Vegas Sands (Marina Bay Sands) and Genting Singapore (Resorts World Sentosa), initially had to develop internal responsible gaming education and training programs. These initiatives have continued to evolve over the course of time as more research has become available and the market has matured. The programs include an initial and annual training that offers employees the ability to understand the signs of problem gambling, as well as how to respond and support a guest. It also includes support in the form of high level specialists that offer a higher level of knowledge on responsible gaming measures and how best to handle a guest that may need further assistance.