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Solutions > Service Desk
Service Desk
Screenshot 1: User's Home Page

Service Desk
Screenshot 2: Report a new incident

Service Desk
Screenshot 3: Reports

SharePoint Service Desk by GMA Consulting is an ITIL-aligned service desk solution, suitable for organisations in all industry sectors, which is based on Microsoft SharePoint and Nintex Workflow.

The solution provides an intuitive and easy-to-use experience for both IT and end-users.

SharePoint Service Desk supports the ITIL-recommended process for incident management including:

  • Recording
  • Classification
  • Prioritisation
  • Escalation
  • Resolution
  • Closure
  • Reporting
SharePoint Service Desk is:
  • Cost effective
  • Flexible
  • Quick to deploy

To learn more call us on +44 (0)20 7960 2880 or email us at info@gmaconsulting.com.

 

 

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